Facts & Figures
Key Stats, Data and More
Let us proudly share our achievements in advancing sustainability management at Samsung Electronics.
| Customer Value Enhancement | 2017 | 2018 | 2019 |
|---|---|---|---|
| Customer Satisfaction (%) | 83.9 | 85.4 | 85.4 |
| An Eco-friendly and Safe Workplace | 2017 | 2018 | 2019 |
|---|---|---|---|
| Frequency rate 1)2) | 0.086 | 0.036 | 0.059 |
| Injury rate 1)3) | 0.017 | 0.008 | 0.009 |
- 1) Based on all domestic employees and employees at the overseas manufacturing subsidiaries
- 2) (No. of injuries ÷ No. of annual work hours) x 1,000,000
- 3) (No. of injured workers ÷ No. of workers) x 100
| Sustainable Supply Chain | 2017 | 2018 | 2019 |
|---|---|---|---|
| Suppliers rated excellent (%) | 60 | 64 | 70 |
| Investment in the Partner Collaboration Fund (KRW 100 million) |
8.228 | 8,339 | 8,630 |
| Attendees at supplier training (No. of persons) | 16,209 | 18,777 | 20,144 |
| 1st-tier suppliers (No. of persons) | 12,687 | 13,673 | 15,170 |
| 2nd-tier suppliers (No. of persons) | 3,522 | 5,104 | 4,974 |
| Beneficiaries of the Smart Factory program (No. of companies) |
487 | 505 | 570 |
| Samsung suppliers (No. of companies) | 66 | 82 | 41 |
| SMEs without business transactions with Samsung (No. of companies) |
421 | 423 | 529 |
| Third-party Initial Audits on the supplier work environment 1) (No. of occasions) |
214 | 306 | 399 |
| On-site audits for suppliers’ conflict minerals management (No. of occasions) |
252 | 244 | 225 |
- 1) Accumulated since 2013
| People First | 2017 | 2018 | 2019 |
|---|---|---|---|
| Total employees (No. of persons) | 320,671 | 309,630 | 287,439 |
| Korea | 96,458 | 99.705 | 102,059 |
| Southeast Asia/Southwest Asia/Japan | 145,577 | 137,365 | 121,819 |
| China | 34,843 | 29,110 | 20,649 |
| North America/Central & Latin America | 25,814 | 25,630 | 25,270 |
| Europe/CIS | 14,711 | 14,681 | 14,061 |
| Middle East | 2,592 | 2,552 | 3,008 |
| Africa | 676 | 587 | 573 |
| Ratio of female employees 1) (%) | 45 | 43 | 40.2 |
| Average training hours per person 2) (No. of hours) | 73.5 | 62.2 | 67.2 |
| Training expenditures per person 3) (KRW 1,000) | 1,137 | 1,473 | 1,435 |
- 1) Scope of data collection: Domestic employees
- 2) Based on online/offline training
- 3) Total training expenditure ÷ total No. of employees in Korea
| Compliance Management | 2017 | 2018 | 2019 |
|---|---|---|---|
| Employees who received compliance training 1) (No. of persons) |
260,032 | 214,450 | 193,663 |
| Employees who received anti-corruption training 2) (No. of persons) |
317,965 | 303,445 | 276,621 |
- 1) Scope of data collection: Employees in South Korea, Duplicates included
- 2) Based on the total number of employees in all worksites
| Corporate Citizenship | 2017 | 2018 | 2019 |
|---|---|---|---|
| Total hours of domestic and global sites employee work (No. of hours) |
1,259,893 | 1,131,915 | 878,448 |
| Accumulated No. of Samsung Solve for Tomorrow beneficiaries(No. of persons) | 743,348 | 1,513,651 | 1,693,535 |
| Accumulated No. of Samsung Smart School beneficiaries(No. of persons) | 2,228,150 | 2,712,024 | 3,825,864 |
