j4-package-offer

Frequently Asked Questions

A. Do I have an eligible purchase?

If you purchased a suite of three (3) or more Samsung products from eligible categories (Countertop Microwaves, Air Dressers, Air Purifiers, Bespoke Panels, Pedestals, and all accessories are not eligible) then you may have an eligible purchase. Eligible categories include: Refrigerators, Wine Coolers, Ranges, Dishwashers, Wall Ovens, Cooktops, Range Hoods, Washers, Dryers, Vacuums, and Over-the-Range Microwave Ovens. If you purchase a suite of four (4) or more Samsung products from Wayfair (Countertop Microwaves, Air Dressers, Air Purifiers, Pedestals, Bespoke Panels, and all accessories are not eligible) then you may have an eligible purchase. Eligible categories include: Refrigerators, Wine Coolers, Ranges, Dishwashers, Wall Ovens, Cooktops, Range Hoods, Vacuums, Over-the-Range Microwave Ovens, Washers, and Dryers. Purchases made from Lowes, The Home Depot, Best Buy, Costco, Conn’s Home Plus, P.C Richard & Son, Sam’s Club, and Spencer's TV & Appliance are not eligible for this offer.
B. What is the offer?

Make an eligible purchase of three (3) or four (4) or more Samsung appliances from eligible categories from a participating retailer and receive a Samsung Prepaid Mastercard^® in the amount of 10% off the pre-tax purchase price (after submitting valid offer claim). Qualifying Purchase must be completed from a participating retailer in-store or online between June 22, 2022 and August 24, 2022.

For both the four (4) and three (3) piece Qualifying Purchases, if the Qualifying Purchase includes an eligible Bespoke Refrigerator, the participant will receive an additional 5% (for a total of 15%) off of their pre-tax purchase prize in the form of a Samsung Prepaid Mastercard.
C. When can I expect my Prepaid Mastercard^®?

If your submission meets the Official Terms & Conditions requirements you will be sent your Prepaid Mastercard within approximately 12 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.
D. How do I redeem this offer?

1.     Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):

a.     Online:

                                                    i.     Visit https://www.samsung.com/us/shop/promotions/j4-package-offer (“Website”) to access the online Offer claim form.

                                                   ii.     Complete and submit the Offer claim form by November 22, 2022 by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.

                                                  iii.     Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, PDF., .PNG, or GIF, format and may not exceed 12MB.

b.     Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung J4 Package Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”).  The Mail-In Envelope must be postmarked by November 22, 2022 and received by November 30, 2022.
E. Can I submit for more than one qualifying purchase?

There is a limit of one (1) claim per household.
F. I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?

No, purchases from Lowes, The Home Depot, Best Buy, Costco, Conn’s Home Plus, P.C Richard & Son, Sam’s Club, Spencer's TV & Appliance are not eligible.
G. I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only home appliances purchased between June 22, 2022 and August 24, 2022 are eligible for this offer.
H. What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://www.samsung.com/us/promotions/ to complete your submission.
I. Where do I find serial numbers on my home appliance?

Check the side trim and bottom of your appliances. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.
J. I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
K. What happens if I don’t submit my information online by November 22, 2022?

You will no longer be eligible for the Offer.
L. What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?

Please make sure that you have entered all 14 or 15 digits.
M. What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
N. How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://www.samsung.com/us/promotions/check-my-status to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
O. I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

1.     Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)

2.     If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”

3.     If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
P. What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on December 9, 2022. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.

Must be an eligible legal resident of the 50 US/DC & at least 18 years old to participate.Show More

Must be an eligible legal resident of the 50 US/DC & at least 18 years old to participate. Terms and conditions apply. Purchase either three (3) or more Samsung products from eligible categories (Countertop Microwaves, Air Purifier, Pedestals, Bespoke Panels, and all accessories are not eligible) in the same transaction that include Refrigerators, Wine Coolers, Ranges, Dishwashers, Wall Ovens, Cooktops, Range Hoods, Freezers, Over-the-Range Microwave Ovens, Air Dressers, Vacuums, Washers, and Dryers from a participating retailer (excluding Wayfair, Lowes, The Home Depot, Best Buy, Costco, Conn’s Home Plus, P.C Richard & Son, Sam’s Club, Spencer's TV & Appliance) or purchase (four (4) or more Samsung products from eligible categories (Countertop Microwaves, Air Purifier, Pedestals, Bespoke Panels, and all accessories are not eligible) in the same transaction that include Refrigerators, Wine Coolers, Ranges, Dishwashers, Wall Ovens, Cooktops, Range Hoods, Freezers, Over-the-Range Microwave Ovens, Air Dressers, Vacuums, Washers, and Dryers from Wayfair between 6/22/22 and 8/24/22 from a participating retailer in-store or online. Additional major appliances and accessories purchased in the same transaction are eligible for the discount as long as the eligibility requirements listed above are met. Must submit valid offer claim form online by 11/22/22 or mail-in postmarked by 11/22/22 and received by 11/30/22. After offer claim form is validated, a Samsung Prepaid Mastercard will be sent in the amount of 10% of the pre-tax purchase price. For both the 4 and 3 piece Qualifying Purchases, if the Qualifying Purchase includes an eligible Bespoke Refrigerator, the participant will receive an additional 5% (for a total of 15%) off of their pre-tax purchase prize in the form of a Samsung Prepaid Mastercard. Quantities limited; offer valid while supplies last. Only 2,403 Prepaid cards available. One claim per household. Additional restrictions apply. Click Here for full terms and to submit offer claim form and purchase receipt. Offer is valid and can be combined with other Samsung offers, rebates, programs, or promotions unless otherwise stated. This Offer cannot be combined with the Samsung Memorial Day 10% Package Promotion.

Use your card everywhere Mastercard is accepted in the U.S. Card issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Pay close attention to the expiration date of the Card.Show Less

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