Troubleshooting speaker and sound issues on a Samsung Galaxy device

If the speaker or sound is not working properly on your Samsung Galaxy device, the issue is usually caused by settings, connected devices, software, or physical blockage.
You can resolve most sound issues by checking settings, disconnecting external devices, restarting the phone, or updating the software.

This guide provides step-by-step troubleshooting to help you identify and fix speaker or sound issues on your Samsung Galaxy device.

* If none of the suggestions above resolve your issue, you can book a repair or visit your closest Samsung Service Centre for further assistance.

Basic troubleshooting for Samsung Galaxy speaker and sound issues

1. Check your sound settings

1. Go to Settings > Notifications > Do not disturb and make sure it is turned off.
2. Go to Settings > Sounds and vibration > Separate app sound and disable it if not needed.
3. Go to Settings > Accessibility > Hearing enhancements > Left/right sound balance and ensure both sides are balanced.
4. Go to Settings > Accessibility > Hearing enhancements > Mute all sounds and make sure it is turned off.

Note: Settings paths may vary depending on your device model.

2. Check for connected external devices

1. Remove any connected accessories such as earphones, selfie sticks, or third-party cases.
2. Swipe down from the top of the screen and turn off Bluetooth.
3. Check that the speaker openings are not blocked by covers or screen protectors.

3. Restart your device

1. Press and hold the Power + Volume down buttons.
2. Tap Power off and wait 30 seconds.
3. Turn the device back on.

4. Dry your device if it is wet

1. Turn off the device and dry it using a clean, soft cloth.
2. Carefully dry the earpiece, microphones, speaker, and USB port.
3. Avoid using heat or exposing the device to salt water.

5. Test the speakers

1. Play audio on your device.
2. Increase the volume using the volume buttons.
3. If sound works normally, the issue may be caused by an external connection.

Update software to fix sound issues on Samsung Galaxy

1. Update your device software

1. Go to Settings > Software update.
2. Tap Download and install.
3. Follow the on-screen instructions.

2. Check storage space

1. Go to Settings > Device care > Storage.
2. Free up space if needed before updating.

3. Test sound after update

1. Play audio again to check if the issue is resolved.

Use Safe mode to check for app-related sound issues

1. Turn on Safe mode

1. Press and hold the Power + Volume down buttons.
2. Long press Power off, then tap Safe mode.

2. Check the sound

1. Play audio on your device.
2. If sound works, a downloaded app may be causing the issue.

3. Remove recently installed apps

1. Delete recently installed apps one by one.
2. Restart your device after each removal and test the sound.

4. Restart normally

1. Turn off your device.
2. Turn it back on to exit Safe mode.

5. Check sound again

1. Play audio to confirm if the issue is resolved.

Perform a factory reset (last option)

1. Reset your device

1. Go to Settings > General management > Reset > Reset all settings.
2. Enter your password if required.

2. Set up and test

1. Complete the initial setup.
2. Play audio to check if the issue is fixed.

Need further help?

If the speaker or sound issue on your Samsung Galaxy device still persists after completing all steps, it is recommended to visit a Samsung Service Centre or book a repair for further assistance.