How to Troubleshoot a Remote Control that is not Working

For Standard Remotes (Using Batteries):

1. Remove the Batteries: Open the battery compartment and take out the batteries.

2. Hold the Power Button: Press and hold the Power button for 8 seconds to reset the remote.

3. Reinsert the Batteries: Put the batteries back into the remote.

4. Test the Remote: Try using the remote to see if it works properly.

5. Check the User Manual: If you need help accessing the battery compartment, refer to the user manual. 

For Solar Remotes (2021 or Newer TV Models):

1. Reset the Remote: Press and hold the Return and Enter (center of the navigation pad) buttons for 10 seconds.

2. Pair the Remote with the TV: After resetting, you'll need to pair the remote with your TV again. Skip ahead to Step 3 in your TV's setup guide. 

Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Powerbutton on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.

• If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. 

• If your remote is not a Smart Remote, and you see the IR light, turn on your TV using the controls on the TV directly. Then, try controlling the TV again by pointing the remote directly at the Samsung logo. If the remote still will not work, visit our Support Center to request service. (If your TV will not turn on when using the controls on the TV, see our guide.)

If you have a Smart Remote, try to pair it with the TV. 

Step 1. Press and hold Return and the button that is diagonally up and to the right of Return. (This is usually the button with 4 colored dots, but can vary depending on the remote). This will reset the smart remote.

Step 2. Stand within 1 foot of the TV, and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

If the remote will not pair:

Step 1. Unplug the TV for 30 seconds, and plug it back in.

Step 2. Stand within 1 foot of the TV, and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

Step 3. If the remote still does not pair to the TV, contact us.