When you purchase a new Galaxy device through https://www.samsung.com/ca and decide to trade-in your eligible old device (“Trade-in device”), we will provide you with an estimated Trade-in value, based on the manufacturer, model, and the condition of the trade-in device as stated by you. Once you’ve added your Trade-in device to your shopping cart and completed the purchase of your new Galaxy device, we’ll send you an email with a pre-paid shipping label and instructions on how to prepare your Trade-in device to be shipped to us. Upon receiving your Trade-in device, we will inspect it to verify the condition and assess the final Trade-in value. If the final Trade-in value is equal to the original estimate, the credit will be issued to you in approximately 30 days, in the form of a cheque. The final Trade-in value is determined by us and may differ from the estimated Trade-in value, depending on the condition of your device upon our inspection.

Yes – If you’ve already purchased your new Galaxy device from a participating retailer or carrier, you can trade in your old device by visiting https://galaxyupgrade.ca/.

Yes – Visit the store today to trade in your old device and if eligible, you’ll get an instant in-store credit towards your new Galaxy device.

To receive a credit for the full trade-in value of your used device, you must accurately state the condition of the used device and have a valid proof of purchase for the new Samsung device purchased. An inspection will be performed by Samsung’s third party, Assurant, upon receipt of your used device. All accounts must be removed or turned off, this includes, but is not limited to, Find My iPhone for iOS devices, Find My Mobile and Reactivation Lock for Samsung Galaxy devices, Samsung Knox, Samsung Account, Google Account, and BlackBerry Anti-Theft Protection. If the used device's condition differs materially from that which you described, including, but not limited to, the used device does not power up, is not fully functional, or has screen or mechanical damage, Assurant reserves the right to unilaterally re-price your used device and offer you an adjusted trade-in value. View the Terms of Use for more information.

You will have 14 days to accept or decline the adjusted trade-in value. If you accept, the transaction will be considered complete and payment of the credit will be issued. If you decline, your used device will be returned to you at no cost and the transaction will be considered void. You must respond within 14 days or the adjusted trade-in value will be deemed accepted by you and the transaction will be considered complete.

Most popular smartphone, tablet, laptop & wearable device models are eligible for Trade-in. When initiating your Trade-in, you will be required to provide the IMEI or Serial Number of your device and verify the make and model. If your device model does not appear, it is not eligible for Trade-in at this time.

Yes! When you complete your order, Samsung will ship you your new Galaxy device, so that you can activate it and transfer your photos, contacts, and other data before you ship your Trade-in device to us. Please note: you must back up all of your data before shipping your Trade-in device to us. You can transfer your information from the Trade-in device to your new one using Samsung Smart Switch, Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new Galaxy device. Please note that the estimated Trade-in value is valid for up to 21 days. If we receive your Trade-in device more than 21 days from the date you receive the Trade-in confirmation email, your Trade-in value may be adjusted. Used devices received after 45 days will be returned to you and the transaction will be considered null and void.

No – leased devices are not eligible for Trade-in, unless you have purchased the leased device from your carrier before trading it in. Check with your carrier for details.

Yes, be sure that you remove all SIM cards and memory cards before shipping the Trade-in device to us. If you ship these items with your Trade-in device, we cannot return them. Please note that we assume no responsibility for any data or information (including personal information) that you leave on your Trade-in device when you ship it to us. Upon receiving your Trade-in device, we will factory reset it, wipe all data, and destroy any SIM or memory cards.

See below for how to factory reset your Trade-in device:

Android Devices:
• First, log out of your Google account.
• Open the Settings app on your Android phone and locate the System menu.
• Tap the Advanced button and select Reset Options (in some cases, Reset Options may be available without having to tap Advanced Options).
• Tap Reset phone and enter your PIN, unlock pattern, or password to confirm you want to erase everything on your phone. • Tap “Erase everything” and allow the phone to complete the reset.
• When the phone restarts, it will be ready to send as a trade-in.

iOS Devices:
• First, log out of your iCloud/Find My iPhone.
• Open the Settings app on your iPhone and locate the General menu.
• Tap General and scroll down to find the Reset item, tap it.
• You will see several options to reset all or part of the data on your phone, select Erase All Content and Settings.
• If you have not backed up your phone, please select Backup Then Erase; if you already backed up your personal information, choose Erase Now.
• When the phone restarts, it will be ready to send as a trade-in.

In addition to factory resetting your Trade-in device, make sure that you remove all passwords, locks, personal cloud backup and restore accounts, SIM and memory cards before sending the Trade-in device to us. If these items are sent with your Trade-in device, they cannot be returned. The steps for removing data may vary by device type, model and operating system. If you need additional support removing personal data or locks, please refer to the user manual for your Trade-in device or contact us. Please note that we assume no responsibility for any data or information (including personal information) you leave on your Trade-in device when you ship it to us.

No – you should ship only the Trade-in device, including S-Pen for Galaxy phones. If you no longer need any remaining accessories, discard them following your local recycling regulations. Trade-in value is available only for the Trade-in device. If you do ship accessories back with the Trade-in device, we cannot return them.

Send us your Trade-in device in either the shipping box your new device arrived in or another sturdy box or envelope with protective padding. Pack the Trade-in device securely and place it in the centre of the box. To help protect your Trade-in device during shipment, wrap it with plenty of padding material such as recycled or reused packaging paper, bubble wrap, or packaging foam. Limit of one device per package. If you visit a FedEx location and present the shipping label, you may be provided with an envelope with protective padding, free of charge. Seal all open edges of the package with packing tape. Be sure to cover or remove previously used shipping labels from the box. Attach the shipping label to the outside of the box, taping all four sides of the label with clear packing tape.

If you lost or discarded the shipping label, you can re-print it by visiting the Trade-in status page.

No worries, you can have your label printed by FedEx. Save a copy of your pre-paid shipping label on your phone, tablet or laptop and take it to the FedEx Ship Center.

Yes, you can send your Trade-in device by Canada Post, UPS, or another shipping method, but you will be responsible for the shipping fees. Please note: you must include the bottom half of the pre-paid shipping label we sent you in the package to help us track your order accurately.

No – “one device, one box” is the rule. We cannot offer a Trade-in value for anything other than the one Trade-in device you agreed to send when placing the order. You should only ship one device per Trade-in label. You will receive a separate label for each Trade-in order.

If you decide after you make your purchase that you do not want to trade in your old device you are welcome to keep it.

You will receive an email from us when your Trade-in device is received, which will include a summary of the Trade-in device condition and the final assessed Trade-in value. If the final assessed Trade-in value is equal to the original estimate, the credit will be issued to you within 30 days, in the form of a cheque, delivered by Canada Post. If the final assessed Trade-in value is not equal to the original estimate, we will provide you with an adjusted offer, which you will have 14 days to accept or decline, as per the Terms of Use.

Once your Trade-in has been accepted, you will receive an email indicating that your credit is being issued. Please allow up to 30 days from the date you receive this email for your cheque to be delivered by Canada Post.

To check the status of your Trade-in device, please visit the Trade-in status page. Once your Trade-in device is received and verified, we will update you via email.

If you decline an adjusted offer, your device will be shipped to you in approximately 5 business days, to the address you provided, at no cost. Once it ships, we’ll send you an email with tracking information. Please note it may take up to 10 business days from time of shipment for your device to be delivered.

We’re here to help! For additional information on the status of your Trade-in, please visit the Trade-in status page. For general support, please contact us at 1-855-254-4747, Live Chat or info.seca@samsung.com.