Samsung Crisis Management & Support

During this difficult time, we’re making sure all our Authorized Service Centers are available to support your needs.
We kindly ask you to refer to
Service Center Locator
to view the operating hours per product before planning your visits.

Samsung takes pride in providing you with the quality of service you trust for your products.
Please note our expected repair lead times are as follows:

• Mobile Products: UAE (Up to 3 Days) | KW, OM, BH, QA (Up to 6 Days)


• Home Appliances: UAE (Up to 5 Days) | KW, OM, BH, QA (Up to 8 Days)


• Audio Video Products: UAE (Up to 5 Days) | KW, OM, BH, QA (Up to 8 Days)


• Certain repair cases are impacted due to spare parts local availability amid ongoing shipping challenges.


• Impacted Refrigerator service orders: Stand-by units will be provided to customers by Authorized Service Centers subject to availability (applicable in Dubai, Abu Dhabi and Doha).

For visibility on your repair status, we kindly recommend visiting
Track Your Repair.

To navigate the self-help section with useful articles, please visit:
Samsung Support.

Connect with us on

Remote Support

Enable our Contact Center experts to provide you with remote support for all your needs.
Our tools provide the highest level of security and privacy while allowing our experts
to diagnose and resolve your issues efficiently.

UAE: 800-7267864 | Monday to Friday (9AM to 7PM)

Qatar: 800-2255 | Sunday to Thursday (9AM to 7PM)

Kuwait: 183-2255 | Sunday to Thursday (9AM to 7PM)

Bahrain: 8000-4726 | Sunday to Thursday (9AM to 7PM)

Oman: 800-72627 | Sunday to Thursday (9AM to 7PM)

Samsung Wallet: 800-7729 (UAE only) | Daily (9AM to 7PM)

Door-to-Door Collection Support (Mobile Products)

Repair your mobile phone from the comfort of your home. We will manage the delivery of your device
to our Authorized Service Center free of charge.

You may arrange a door-to-door collection service by visiting
My Products.