Laundry Hubs FAQs

Find answers to all your questions about Samsung Laundrys Hubs here.

  • Q. What is Bespoke AI Laundry Hub?

    Samsung’s Bespoke AI Laundry Hub is a stacked front-load washer and dryer in one space-saving design. It offers advanced wash and dry performance with smart features for faster, easier laundry.

  • The Bespoke AI Laundry Hub can wash and dry a load in about as little as 1 hour. The washer’s Super Speed course cleans 11 lbs in 28 minutes1, and the dryer’s Super Speed course dries 8 lbs in 30 minutes2. AI sensors optimize time and temperature for the best results.

  • The Easy Reach Control Panel operates both washer and dryer from one central panel.
    You can start or stop cycles, choose settings, and save preferences — all within easy reach.

  • The Flex Auto Dispenser measures and dispenses the right amount of detergent and softener for each load. It stores enough for up to 20 loads with softener or 34 loads with detergent only, saving time and reducing waste.

  • Yes. AI Smart Dial3 learns your laundry habits and suggests4 cycles based on your past use, plus reminders for seasonal or special care.

  • The Laundry Hub features a shallow depth designed for a 38-inch installation depth, making it a perfect fit for smaller laundry spaces. For exact installation space requirements, please refer to your model’s user manual.

  • Yes. The Laundry Hub can run washer and dryer at the same time. Check your manual for voltage, fuse, and power requirements for safe operation.

  • No. The Laundry Hub’s door is fixed and cannot be reversed. Check hinge position before installation.

  • Yes. It is ENERGY STAR® certified to use less power without reducing performance. AI Energy Mode in SmartThings can track and help lower energy use.

  • Yes. Connect your Bespoke AI Laundry Hub to SmartThings to receive end-of-cycle alerts and control cycles from your phone. SmartThings Home Care monitors appliance status and notifies you of maintenance needs, while SmartThings Energy provides power-saving tips and alerts if the appliance is left on. SmartThings Clothing Care analyzes your usage patterns to recommend and customize cycles

    Note: For vent dryers, gas models only support status monitoring, and SmartThings Energy is unavailable.

    You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  • Q. What is the delivery fee?

    We offer free delivery for Home Appliances. Additional charges may apply for the installation service depending on the appliance type.

    The exact cost will be shown at checkout based on your selection.

    Delivery options and pricing>

  • HOB

    Installation includes (cost covered):

    • • Delivery and unpacking
    • • Disconnection of old hob
    • • Gas safety tests before and after installation (meter must be topped up if applicable)
    • • Full installation with all necessary cables provided
    • • Photo records during installation

    Customer needs to prepare:

    • • Hot Zone (space around hob) must be clear of switches, cooker hoods, cupboards, wallpaper or flammable items
    • • Minimum gap of 75 cm between hob and cooker hood/ceiling above
    • • Room must have direct ventilation to the outside (door or window)
    • • Existing gas supply available and accessible (meter topped up if needed)
    • • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location
    • • Double-check hob dimensions (height, width, depth) on product page to ensure fit in kitchen

    Not covered by installation:

    • • Installation available only on certain days/postcodes (check at checkout)
    • • Fixing existing gas leaks
    • • Responsibility for old boilers failing to relight after installation
    • • Property alterations beyond minor worktop adjustments (wood/laminate only; nothing inside Hot Zone)
    • • Installation at commercial properties (unless separate residential meter is available)

    Optional add-ons (extra cost):

    • • Remove & Recycle service

    Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

    What’s not included:

    • • Changes to household plumbing (e.g., sinks)
    • • Disconnecting integrated appliances to install freestanding ones

  • Installation charges may apply to selected Home Appliances and are non-refundable once the order is dispatched. To view the exact cost, select from the following options at checkout:

    • • Delivery
    • • Recycling
    • • Installation

    Tip: Review the final price before confirming your order.
    Installation options and pricing>

  • Yes, this service is available on selected appliances and will be displayed at checkout for eligible models. If you select Recycling at checkout, the service includes:

    • • Uninstalling and removing your old large appliance
    • • Recycling or disposing of it responsibly

    Before we arrive, please:

    • • Disconnect the appliance
    • • Fully drain any water (if applicable)
    • • Ensure clear and easy access for collection

    Learn more about our Recycling program >

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • Yes, you can select your preferred delivery date & time at checkout on the calendar selector. The availability may vary by location.

  • Availability may vary by location. The possible dates & time will be displayed on the calendar selector at checkout.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    How to track your order >

  • It is possible to modify the delivery date or address if your order is not shipped yet. You can contact our Customer Support for help.

    Learn more>

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn more >

  • You can notify us within 14 days if you have changed your mind about an online order.

    • • For change of mind: 14 days to notify
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The returns policy >
    What can I do if my product is faulty >

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    Learn more >

  • We offer free return collection for all appliances. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for refund.
    • • Full refund for product cost: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Delivery and installation charges: non-refundable once your order is dispatched.

    Return condition (Learn more) >

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A Bespoke AI Laundry Hub with a dark finish stands against a plain background. A Bespoke AI Laundry Hub with a dark finish stands against a plain background.
  1. Tested on Samsung WHHDBH7(5)0* Super Speed cycle with an 11 lb (50% cotton, 50% polyester) load.

  2. Tested on Samsung WHHDBH7(5)0* with an 8 lb (50% cotton, 50% polyester) load under DOE conditions.

  3. AI Smart Dial suggests cycles within 30 days based on your usage patterns, including cycle type and duration.

  4. Suggestions appear on the control panel or in the SmartThings App on your smartphone.

  5. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.